Terms and Conditions
Effective Date: [21/10/2024] DDMMYYYY
Welcome to Flexifork.com! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our services. If you do not agree to these terms, you should not use our website or services.
1. Introduction
FlexiFork.com (“we,” “our,” “us,” or “the Company”) is operated by Flexi eServices OPC Pvt Ltd, a company registered at Sunabeda, Koraput, Odisha. The following Terms and Conditions govern your use of our website and the services we offer, including ordering food from multiple locations and restaurants listed on our platform.
Contact Information:
Company Name: Flexi eServices OPC Pvt Ltd
Address: Sunabeda, Koraput, Odisha
Email: info@flexifork.com
Phone: 9861916174
2. Eligibility
You must be at least 18 years old to use our services. By accessing or using our platform, you represent that you are of legal age and have the legal capacity to enter into binding agreements.
3. Service Overview
FlexiFork.com provides an online platform for users to browse and order food from multiple locations and partner restaurants. We act solely as a facilitator between you and the restaurants and are not responsible for the preparation, quality, or delivery of food.
4. Account Registration
To place an order, you may be required to register for an account. You agree to provide accurate and complete information during registration and to keep your account details up to date. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
5. Ordering and Payment
Placing an Order: Once you place an order, it will be transmitted to the selected restaurant. You will receive an order confirmation with details.
Payment: All payments are to be made through the payment methods available on the platform. Prices may vary based on location, availability, and restaurant policies.
Cancellation: Orders may only be canceled if allowed by the specific restaurant’s policy. Refunds for canceled orders will be subject to each restaurant’s terms.
6. Delivery
Flexifork.com works with partner restaurants and third-party delivery providers to deliver food. Delivery times provided are estimates and may vary. We are not liable for any delays or issues with the delivery process.
7. Refunds and Disputes
Refunds may be issued in the event of order cancellation, incorrect or incomplete delivery, or any quality issues with the food. Refund requests must be made within 24 hours of receiving the order. Any disputes regarding food quality or delivery issues must be addressed directly with the respective restaurant or through our customer support.
8. User Conduct
You agree to use the platform in accordance with all applicable laws and regulations. You may not:
Use the platform for any unlawful purposes.
Engage in fraudulent activities.
Interfere with the security or functionality of the platform.
Any violation of these rules may result in termination of your account.
9. Intellectual Property
All content on FlexiFork.com, including logos, text, graphics, and images, is the intellectual property of Flexi eServices OPC Pvt Ltd or its partners. You may not use, reproduce, or distribute any content without express permission.
10. Limitation of Liability
FlexiFork.com is not responsible for any damages arising from your use of the platform, including but not limited to food quality, delays in delivery, or inaccuracies in order details. Our liability is limited to the amount paid for the affected order.
11. Third-Party Links
Our website may contain links to third-party websites or services. We do not control these websites and are not responsible for their content or any damages arising from their use.
12. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page, and your continued use of the platform constitutes your acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in Odisha.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@flexifork.com
Phone: 9861916174
Address: Flexi eServices OPC Pvt Ltd, Sunabeda, Koraput, Odisha
Thank you for choosing FlexiFork.com for your food ordering needs!